Passengers angry and frustrated as luxury liner ship renovations ruins their enrichment life style
Posted on 2018-04-04 at 12:00 AM - Administrator
Passengers angry and frustrated as luxury liner ship renovations ruins their enrichment life style.
Telleron's Luxury Liner USFP Minnow II cruise leaves passengers steamed over noise, dust, and closed-off areas.
Passengers on the cruise ship USFP Minnow II peers out a window at construction work taking place on one of the decks.
The luxury liner had just pulled out of port mid-March through the Arietis jump gate when passengers started noticing problems on board.
Notices began going up closing off parts of the massive cruise ship. The sound of grinders and hammers grew louder, and the air was filled with dust from decks being sanded down and resurfaced.
"We found that a lot more areas were being cordoned off," complained resident Kimberly King, who was travelling with three other couples from the Titan System. "And we saw more and more workers wearing respiratory protection equipment working around the ship."
King, who has lived on different vessels, said what he witnessed went well beyond normal maintenance. He said the work being done was not only irritating — it was downright dangerous to the passengers on board.
"It did very much concern me that the residue from the grinding and the sanding which was blowing and collecting everywhere was also getting in our lungs," he says. "There's a potential for health hazard there."
With onboard replicators, most of the normal maintenance can be materialized and fitted together with very little effort. "Using archaic construction methods such as sawing, hammering, sanding and blowing was of the 20th century. I don't know why crew are resorting to such methods for construction?"
Some passengers say they had to visit the ship's sick bay for breathing problems, only to be treated and released for the visit with no complications. The ship's doctor refused to comment, due to doctor patient confidentiality laws.
Christina Hansen said she felt duped after spending all this time to organize and gather 11 family members, including her 81-year-old mother, two sisters and five children, onto the cruise. She noticed things were amiss on the second day on board when she took the children to a kids pool only to find it closed.
From there, she said, things got progressively worse. "It was the noise of the construction, and it was also the smell of the construction and the debris from the construction that also added insult to injury."
Midway through the cruise, she said, passengers had grown so angry that a meeting was organized in the observation bar, which quickly became unruly. About 2,200 people gathered to confront the captain with their complaints and demand explanation.
Construction workers resurface the dance floor in one of the ballrooms, as pails of chemicals sit open.
"People started yelling the various things that had happened to them, whether it was the noxious fumes in the hallway, whether it was the dust in people's eyes, whether it was the inconvenience of having various parts of ship closed, or whether it was just the lack of ownership of taking responsibility for the decision that was made to close a lot of the ship," King said.
The captain eventually stormed out, she said, which added even more to the passengers' anger. The First Officer was no where to be found on board.
"The meeting became even more amplified, because by this point the passengers were really angry that the person they felt would actually be able to do something about all the construction that was happening was gone."
Little legal recourse available.
After docking DS-22, some of the passengers reached out to lawyer Andrew Weber, who is based out of Arietis Command and specializes in cases involving consortiums. He also writes articles on USFP trade law.
In this case, he said, most passengers have little recourse.
"The cruise lines have a real home field advantage," he said, pointing out that since the Telleron company is sancationed by the USFP government, any legal case against them has to be filed at Promethean Command, which makes it cumbersome for passengers from any part of USFP space. "They have to come to Promethean to pursue their claims."
After that, he said, all passengers would be able to claim is the cost of their time, unless they can prove they were injured by the construction. Chemicals and construction debris litter a closed off deck of the Luxury Liner during a cruise through. The decision to use archaic methods for construction is often approved by the Executive officer on board of most ship.
Still, he called the experience of passengers on the USFP Minnow II "outrageous." He said doing the renovations while the ship is flying with almost 4,200+ people aboard.
"They need to keep cruising and to keep the consortium operating, and keep the transport and cargo ships moving, and the science vessels prospecting, and so a lot of times they try and do the maintenance — which is really more properly done in space dock — not in open space without industrial replicators."
The Telleron Consortium's response
The Telleron's Luxury Liner division declined to do an interview with Fleet News Pulse, insisting instead on responding to a list of written questions. However, in its reply Telleron did not answer any of the questions posed, instead issuing a statement.
"At Telleron's Luxury Liner, we continuously aim to offer the best enrichment experience for all our residence and guests," the statement said. The company acknowledged "enhancements" were happening during the cruise and that some guests "experienced some inconvenience."